This website uses a membership system for all purchases, so you must be a member to make a purchase. If you are already a member, please sign in and then you can select items and pay for them at any time. If you have not yet become a member, please complete the registration form to join, then return to the homepage.
2.
Select Items
You can use the search function to find the item you are looking for, or you may browse books and other items we have for sale on the product pages. When you see an item you want to buy, simply click on the "Add to Cart" button next to the price.
3.
Review Your Selections
By clicking on the "My Cart" button, you can see a detailed list of all the items in your cart. You may click on "Proceed to Checkout" to purchase your selections, or "Continue Shopping" if you want to browse further.
4.
Check Out
When you are ready to buy, select "My Cart" on the left side of the page and make sure that all the items you want to purchase are correctly listed. Then enter the mailing address you want the items sent to, telephone number, and other details as required. Your selected items, total price and other information, including shipping rate, delivery method, and the method of payment, will be displayed on the screen.
5.
Confirm Your Order
Please verify that your list of items to be purchased, method of shipping, mailing address, and telephone number are all correct before submitting your order. An email message containing your order number will automatically be sent to your mailbox once you confirm your order.
If you need a quote for quantity or want to pay by another method, please contact us.
If you are located in North America, please contact our distributor at: www.usipusa.com
If you have any further questions, please click on "Help".
Alternatively, you may enquire by email to service@mail.fareast.com.tw, by telephone to (886-2) 2311-8740 or by fax to (886-2) 2311-4184. We will reply as quickly as possible.
Our book-purchasing process consists of five steps: Step 1: Create an account/Sign in Step 2: Select desired items Step 3: Check out Step 4: Select Method of Shipping Step 5: Confirm Your Order
Q2
How do I create an account/ Sign in?
If you are already a member, click on "Sign In" and enter your email address and password. If you are not a member of The Far East Book Company website, you must join before making any purchases. First click on "Create New Account", then enter the requested information on the form and select a username and password. (Note: Membership is required if you wish to purchase items from our website. We apologize for any inconvenience this may cause.)
Q3
How do I complete Step 2: Selecting Items?
Selecting an item: Go to the page displaying the book or item you want to buy. Click on the "Add to Cart" button. You will be shown your list of selected items. Then click on the "Back to Shopping" button or the "Proceed to Checkout" button.
Changing Quantities: On your list of selected items, you will see the name of each item you selected, as well as the quantity and cost. You can click on the "Edit" button to change the quantity on this page, and the system will automatically calculate and display the amended cost.
Canceling Items: Click on the "Delete" button to cancel any items you have selected.
Continuing to Shop: If you want to make more purchases, click on the "Back to Shopping" button.
Calculating Your Bill: When you have finished browsing the website, and have made all your selections, click on "My Cart" to enter the payment process.
Q4
How do I complete Step 3: Checkout?
Check your shopping list When you are ready to buy, click on "My Cart" on the left side of the screen, and ensure that all the information you have entered is correct, including the list of items, quantities, price(s) and any discount(s) that may apply.
Confirm your shipping address If you are a new member, please enter a shipping address. If you are already a member, please choose a new shipping address or enter a new one.
Select the method of payment For domestic orders, there are two ways of making payment, by postal transfer (giro) or by credit card. For overseas orders, payment can be made by credit card only.
Select a delivery method The various shipping methods available are as follows:
Domestic: Post office parcel delivery, by surface mail.
Overseas: For your convenience, you may select post office parcel delivery by air mail or surface mail. If you would like to insure your purchases, please mark "I would like to insure my purchases." There is a minimum charge of NT$24 for insuring items up to NT$6000 in value. For items exceeding NT$6000 in value, additional coverage is available in increments of NT$1000 at a charge of NT$4 per NT$1000 of additional coverage.
Note：
‧Post office delivery time does not include order-processing time.
‧ Post office delivery times to overseas destinations may vary.
‧"Working days" do not include Saturdays, Sundays or public holidays.
Check all the information for your order For credit card orders:
Before entering your credit card information, please check the list of items, delivery method, payment amount, the insured value, insured charges, the shipping rate, grand total, shipping address, and telephone number. Then click on the "Submit" button to continue.
For orders by postal transfers (giros):
Please check the postal transfer information, list of items, delivery method, payment amount, insured value, insurance charges, shipping rate, grand total, shipping address, and telephone number. Then click on the "OK" button to confirm your order.
Enter your credit card information For credit card payments, enter your credit card information, press "Submit Query" and wait for 3-15 seconds. The system will notify you regarding the status of your credit card transaction. (If you see "Credit card Num. Error", please check that you have correctly entered your information.) Once the credit card transaction has been confirmed, the system will display your order form and invoice containing an order number and the amount paid, and we will automatically send you an email message to confirm the transaction.
Note: Please do not enter blank spaces or any other non-numeric symbols when entering your credit card number.
Q5
How do I complete Step 4: Confirming Order?
When you finish the purchasing procedure, you should receive a confirmation email message within 24 hours of submitting your order. Please ensure that it contains your order number and that the details of your purchase are correct. Note: If you do not receive a confirmation email message within 24 hours of submitting your order, email us at service@mail.fareast.com.tw.
Q6
Do I have to be a member in order to buy books online?
Yes.
Q7
Is there a membership fee?
There is no charge for becoming a member of The Far East Book Company website.
Q8
How do I become a member?
Click on the "Create New Account" button on the left, and enter the information requested on the form. You become a member as soon as the form has been submitted. The email address you entered will be your username. Please record your username and password and keep them in a safe place.
Q9
Why is it necessary to fill out the membership form?
We need you to fill out all the details on the form to help in processing your future orders, as well as to provide you with personalized service and notify you of product promotions.
You can enjoy the convenience of buying any Far East publication anywhere.
Within Taiwan, shipping costs are free on all orders exceeding NT$1000.
Members can receive the latest news on all Far East publications and take advantage of our special offers and promotions.
Q2
Will my personal information be protected?
The Far East Book Company fully respects the privacy and rights of its Internet customers and we do not pass on your personal information to any third parties.
Q3
What if I lose my password?
On the "Sign In", page, click on "Forgot Your Password" and enter the requested information. A password reminder will be sent to the email address that you provided when you registered with this site. Alternatively, you may email our service department at service@mail.fareast.com.tw. Our staff will be glad to help you.
Q4
Is it possible to cancel my membership?
At present our system does not have an online membership cancellation function. If you wish to cancel your membership, please email us at service@mail.fareast.com.tw. Our staff will process your request as soon as possible.
Q5
How do I make changes to my account information?
After going to "My Account" and entering your email address and password, you will be able to make appropriate changes to your information.
Use the search function located at the top of the page. Enter the title, author’s name or ISBN number of the book you are searching for.
You can browse for books or any other Far East publications by clicking on “Products” at the top of the page and then selecting a category.
Q2
What do I do if I cannot find the book I want?
First, search for the book by title, author or ISBN. If you still cannot find the book you want, please email us at service@mail.fareast.com.tw. Give the details of the book you want, and we will do our best to find it and notify you by email.
Joining / Signing In
This website uses a membership system for all purchases. You must be a member to make purchases. If you are already a member, please sign in first. After signing in, you may make selections and proceed to check out at any time. If you have not yet become a member, please complete the registration form to join, then return to the homepage.
Selecting Items
You can use the search function to find the item you are looking for, or you may browse the books and other items we have for sale on the product pages. When you see an item you want to purchase, simply click on the "Add to Cart" button next to the price of that item.
Checking Your Selections
By clicking on the "My Cart" button, you can see a detailed list of all the items you have selected and placed in your cart. From there, you may click on "Proceed to Checkout" to buy your selections, or "Back to Shopping" if you want to browse further.
Checking Out
When you are ready to make a purchase, click on "My Cart" which is located on the left side of the screen. Please ensure that all of the items you want to purchase are listed correctly. Next, enter the shipping address, your telephone number and any other required information. The contents of your cart will be listed along with the total price, shipping rate, delivery method and payment method.
Confirming Your Order
Please verify that your shopping list, shipping method, mailing address, and telephone number are all correct before submitting your order. An email message containing your order number will automatically be sent to you following confirmation of your order.
Q2
How can I be sure that my online purchase has been made?
After you submit your order, the system will display an order number and the details of your order. In addition, an email message will be sent to your inbox confirming receipt of your order. If you can see the order number on the screen and have received the confirmation email, then your order has been received and will be processed.
Q3
Do I get a discount by purchasing online?
Yes, you will receive a 10% discount on all products purchased online.
Whether you are an individual, group, government organization or private company, we can make special arrangements for ordering in bulk. For further information, please email us at service@mail.fareast.com.tw.
Q6
Why can't I place an order?
You must be a member to place an order.
Make sure that your email address and password were entered correctly.
If you have not yet submitted the order, simply erase all the product information from your cart.
If you have already submitted the order, please email to service@mail.fareast.com.tw. It will not be possible to cancel your order if the books have already been shipped.
Q2
How do I make changes to my order?
Unfortunately, orders cannot be changed online. Before submitting your order, please ensure that all he details are correct. If you discover any errors after an order has been placed, please email us at service@mail.fareast.com.tw. within 24 hours. We will do our best to make any necessary corrections.
For domestic orders:
Postal transfer
Credit Card
For overseas orders:
Credit Card
Q2
How safe are online credit card transactions?
You can rest assured that your personal information and credit card details are protected. After entering your credit card information, click "Submit Query" and wait for 3-15 seconds. The system will notify you regarding the status of your credit card transaction. (If you see "Credit card Num. Error", please check that you have correctly entered the details.) Once the credit card transaction has been confirmed, the system will display your order form and invoice containing an order number and the amount paid, and will automatically send you an email message to confirm the transaction. (Note: Please do not enter blank spaces or other non-numeric symbols when entering your credit card number.)
Q3
How is the shipping rate caluclated?
For domestic orders:
Within Taiwan, delivery is free-of-charge on orders of NT$1000 and above. For orders less than NT$1000, there is a shipping charge of NT$100.
For overseas orders:
For overseas deliveries, standard post office package rates apply. These rates are calculated according to the weight and size of your order, shipping method and country of destination.
Q4
How are delivery charges for extra orders calculated (i.e. two or more orders placed on the same day)?
Each order and its shipping costs are processed separately. If you want the shipping costs for all orders placed on the same day to be calculated together, first cancel the orders and then re-submit them as a single order.
The various shipping methods we use are as follows:
Domestic: Post office parcel delivery delivery (takes approximately 10-14 working days)
Overseas: Post office parcel delivery（either air mail or surface mail）
Note:
‧Post office delivery time does not include order processing time.
‧Post office delivery times to overseas destinations may vary.
‧"Working days" do not include Saturdays, Sundays and public holidays.
Q2
I still haven't received my books yet. What should I do?
We realize that a long wait can be frustrating. If you have any questions about your order, please email us at service@mail.fareast.com.tw. and be sure to include your order number. We will do our best to help you.
Q3
Why haven't I received some of my books?
It is possible that we have made a mistake with your order. Please email us at service@mail.fareast.com.tw. Our staff will investigate the problem as quickly as possible.
Can I return books I have received after buying them online?
If the books you have received are defective in any way, we will be happy to exchange them for new copies. However, unblemished and non-defective items are not refundable or exchangeable.
Is my credit card information secure when I am making online purchases?
When entering credit card information online, the first concern is to keep unauthorized persons from obtaining that information. For this reason, all financial transactions on this site are conducted using the Secure Sockets Layer (SSL) security protocol.
SSL is the best software currently available for secure online purchasing. All your personal information is encrypted using a "private key" before being transmitted over the Internet in the form of a "public key." Even if someone intercepts your information en route, without the private key they will see nothing but scrambled code. We automatically encrypt your credit card information and personal details as soon as you complete the checkout procedure. You can rest assured that the transaction is secure.
Q2
Why do I get an error message when I click on "Proceed to Checkout"?
If you are unable to proceed to Checkout, it may be because your firewall is blocking the SSL secure transaction port, or because the proxy server is not allowing the operation. Please consult your network administrator if the problem persists.
There is a problem with my invoice. Can I change it?
Please send the invoice by registered mail to The Far East Book Co., Ltd. 10th Floor, No. 66-1 Chung-king South Road, Section 1, Taipei, Taiwan, along with your name, address, telephone number, and an explanation of the nature of the problem.
Q2
Where I can purchase your products in North America?
